At smkstore, we take great care in curating and shipping our products. Since many of our items are handcrafted and delicate, we have a return policy designed to ensure fairness for both our customers and artisans.

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✅ Returns Eligibility

We accept returns only in the following cases:

• You received a damaged, defective,incorrect product or you didn't like the product at all.

• The return request is made within 48 hours of delivery

 

To be eligible, the item must be:

• Unused and in its original condition

• With original tags, packaging, and invoice

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🚫 Non-Returnable Items

• Used or worn items

• Products damaged due to misuse or improper care

• Items customized on request

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📩 How to Request a Return

Please email us at smkstore09@gmail.com or whatsapp 9703390003 within 48 hours of receiving the product, with:

• Your order number

• Clear photos of the item and packaging

• Reason for return

 

We will get back to you within 1–2 business days with next steps.

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🔁 Exchange

we will arrange for a replacement or issue refund, based on your preference and product availability.

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💰 Refunds 

• Approved refunds are processed within 2–3 business days to your original payment method.

• Shipping charges (if any) are non-refundable.

• In case of Cash on Delivery orders, refunds are made via bank transfer.

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📦 Return Shipping

• If the return is due to our error (damaged/incorrect item), we will arrange the pickup.

• If returning for any other reason, the customer bears the return shipping cost.

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📞 Contact Us

If you have questions, feel free to reach out:

 

📧 Email: smkstore09@gmail.com

📞 Phone: +91 9703390003